BUYING TICKETS FOR OUR EVENTS

Ticket buying options are given on the web page for each event. The usual ways of buying tickets are: from a ticket agency (either on the web or by telephone), direct from us via our secure shopping basket, direct from us by post, and by personally calling in at JB's Records, 36 Hanway Street, W1T 1UP between 1pm and 6pm, Mon-Sat (excluding Bank Holidays).

Please remember that rules exist for your safety and security and that we apply them to everybody.

General terms and conditions (the legal stuff)
ALL TICKET SALES ARE FINAL AND REFUNDS CANNOT BE MADE UNLESS THE EVENT IS CANCELLED OR THE HEADLINE ACT CHANGED.
Once purchased, tickets cannot be transferred, exchanged, refunded or returned unless the event is cancelled or the headline act is changed. The right to admission is reserved by the promoter and venue management, who may take health and safety, environmental and security concerns into account at their reasonable discretion, and who may from time to time carry out security searches.

Buying from ticket agencies (Seetickets, Stargreen and Wegottickets)
Whenever you buy tickets from these sources you will be charged a booking fee; this is how they make their money. The booking fee is generally around 10% of the face value and is added to make up the cost of the ticket. There will usually be an additional postage charge, which is typically£2-£5 and charged per order (not per ticket), the cost reflecting the method of delivery, e.g. registered mail, first class mail, collection, etc. All the agencies we use have regular customers who cheerfully pay up, appreciating the extra services they provide. Often they can procure tickets for events that are otherwise sold out and most agencies will keep you notified of future events at a wide range of venues. We earn nothing from this booking fee and have nothing to do with your transaction with them.
If it is too close to the event to send out tickets, Seetickets may put you on the "willcall" list. Wegottickets do this to everyone, as they are a VIRTUAL TICKET agency. This means that tickets are not sent out and that your name will be held at the venue cash-desk for collection on the night. When you arrive (any time after doors open), please tell the cashier your name and have the credit/debit card handy that you used to pay for the transaction. Please note that we will not have tickets for you to take away. You can however leave the names of members of your party who will be arriving after you and we will let them in when they turn up.

Buying from this site via Secure Server
Our secure shopping basket is powered by RomanCart and payments are processed through Moneybookers. Moneybookers are a leading international online payment processor authorised under UK and EU law and regulated by the Financial Services Authority (FSA) in the UK. Your details are100% secure and the transaction is perfectly safe. We NEVER see your credit or debit card details. PLEASE NOTE: a £1 per transaction (NOT per ticket) handling charge is added to online orders.
(We may also offer the option to buy via Google Checkout and/ or Paypal.)

How our Online Shopping Cart works
You can buy tickets via our secure RomanCart shopping basket for any event right up to the afternoon of the gig. If there's less than a week to go, then no tickets will be sent out, instead your name will be added to the 'Will-Call' list kept at the Box Office on the night. You will hopefully receive an email acknowledging your payment and telling you most of this, but if you don't get one - DON'T PANIC! Just contact us by email. Then you will be told how to turn up on the night (any time after doors open at 7.30pm) with a print out of the receipt you will be emailed and we'll let you in. You can buy tickets from us with confidence knowing that if things go wrong we will invariably be able to sort it out to everybody's satisfaction! We've always managed to so far.

Lost tickets
Very occasionally tickets we send out get lost in the post, but again, DON'T PANIC. The first thing to do is wait a week from the arrival of your confirmation email and if nothing's turned up in that time, email us. We will have kept a note of your ticket numbers and the first step we take is to report it to us so that our security people can keep an eye on Ebay and hundreds of other outlets for dodgy tickets. You will then be added to the 'Will-call' list (see above) for admission. The door security will be watching out for your tickets on the night and will not, under any circumstances, allow anyone in holding them. In addition, they will summon the police if they think that fraud or theft has taken place. It is therefore important that you notify us immediately should your tickets subsequently show up after you report them lost or stolen. It only takes a couple of emails for us to "call off the dogs".

Buying from us by post
The main thing to remember is that we work from Jim's home and he doesn't really want people ringing his doorbell at all hours of the day and night, even if you do happen to live nearby. We will normally turn around tickets within 2-3 days but please make sure you send off your money at least a week in advance of the gig. Make cheques payable to "Rhythm Company Ltd " and enclose a cover note, a first class stamped-addressed envelope, your daytime telephone number and an email address (if you have one).

Buying in person at JB's Records
JB's Records in Hanway Street (open Mon-Sat 12noon to 6pm, usually later) are doing us a favour by selling tickets at face value, so please respect them and, if you see something you like, feel free to buy a record or CD. Please pay them in cash - the right money would be appreciated - and remember that they only have a limited number of tickets to sell for each event.

Touts
Like all music promoters, we occasionally have a problem with ticket touts. We have had many cases of people who have been robbed or refused change by these touts and occasionally the tickets they are selling are forged or stolen. Please DO NOT SELL TO OR BUY FROM THESE TOUTS, who are invariably violent drug addicts and/or alcoholics and the money they receive goes to buy drink or drugs and undermines the work of agencies trying to clean up our streets. They invariably tell people that the show is 'sold out', even when we are not and that their tickets are cheaper than the price on the door. You should be aware that the buying, selling and transferring of tickets can be illegal - especially when they have originally been bought credit cards and sold for cash. You may find youself seriously out of pocket, unable to enter the club even after buying seemingly valid tickets from them, and subject to prosecution. The money they make does not benefit the band or the club in any way and usually ends up in the hands of drug-dealers and/ or organised criminals. So, please don't... OK!

Phew... does that cover it all? I think it does.
See you soon!

cheers
Jim

(amended 16/09/09)

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