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BUYING TICKETS FOR SMARTER MUSIC EVENTS

Ticket buying options are given on the web page for each event. The usual ways of buying tickets are: from a ticket agency (either on the web or by telephone), direct from us via Paypal, direct from us by post, and by personally calling in at JB's Records, 36 Hanway Street, W1 between 1pm and 6pm, Mon-Sat (excluding Bank Holidays).

Please remember that rules exist for your safety and security and that we apply them to everybody.

1. General terms and conditions (the legal stuff)
Once purchased, tickets cannot be transferred, exchanged, refunded or returned unless the event is cancelled, or if the headline act is changed. The right to admission is reserved by the promoter and venue management, who may take health and safety, environmental and security concerns into account at their reasonable discretion, and who may from time to time carry out security searches.

2. Buying from ticket agencies (Ticketweb, Seetickets, Stargreen and Wegottickets)
Whenever you buy tickets from these sources you will be charged a booking fee. This is generally something around £2-£3 and is added to the cost of the ticket. This is how the agencies make their money. All agencies have regular customers who cheerfully pay up, appreciating the extra services the agency provides. Often they can procure tickets for events that are otherwise sold out and most agencies will keep you notified of future events at a wide range of venues. We earn nothing from this booking fee and have nothing to do with your transaction with them.
If it is too close to the event to send out tickets, Ticketweb and Seetickets may put you on the "willcall" list. Wegottickets do this to everyone, as they are a VIRTUAL TICKET agency. This means that your name will be held at the door on the night. When you arrive (any time after doors open), please tell the cashier your name and have the credit/debit card handy that you used to pay for the transaction. Please note that we will not have tickets for you to take away. You can however leave the names of members of your party who will be arriving after you and we will let them in when they turn up.

3. Buying from this site via Paypal
Paypal is part of Ebay and lets you to buy tickets online using a credit or debit card. We've found them reliable and trustworthy. They charge us 20p per transaction plus 2.9% of the ticket price, but you don't have to worry about that - all you pay is a £1 per transaction (not be ticket) booking fee. This goes a little way towards covering our admin costs, any postage and the cost of security printing.
You can buy tickets for any event right up to the afternoon of the gig using this method. If there's less than a week to go then no tickets will be sent out, instead your name will be added to the 'Will-Call' list kept at the Box Office on the night. You will probably get an email acknowledging your payment and telling you most of this, but if you don't get one - DON'T PANIC! Just tell us by email. Then you will be told how to turn up on the night (any time after doors open at 7.30pm) with a print out of the Paypal page and we'll let you in. You can buy tickets from us with confidence knowing that if things go wrong we will invariably be able to sort it out to everybody's satisfaction! We've always managed to so far.
Lost tickets: very occasionally tickets we send out get lost in the post, but again, DON'T PANIC. We will have kept a note of your ticket numbers and the first step we take is to report it to us so that our security people can keep an eye on Ebay and hundreds of other outlets for dodgy tickets. You will then be added to the 'Will-call' list (see above) for admission. The door security will be watching out for your tickets on the night and will not, under any circumstances, allow anyone in holding them. (It is therefore important that you notify me immediately should your tickets subsequently show up after you report them lost or stolen. It only takes a couple of emails to "call off the dogs".)

4. Buying from us by post
The main thing to remember is that we work from Jim's home and he doesn't really want people ringing his doorbell at all hours of the day and night, even if you do happen to live nearby. We will normally turn around tickets within 2-3 days but please make sure you send off your money at least a week in advance of the gig. Make cheques payable to "Smarter Music Ltd " and enclose a cover note, a first class (34p) stamped-addressed envelope, your daytime telephone number and an email address (if you have one).

5. In person at JB's Records
JB's Records in Hanway Street are doing us a favour by selling tickets at face value, so please respect them and, if you see something you like, feel free to buy a record or CD. Please pay them in cash - the right money would be appreciated - and remember that they only have a limited number of tickets to sell for each event. People wanting to buy five or more tickets for any one event should email me on jim@smartermusic.net to arrange this.

6. Touts
Like all London music promoters, we occasionally have a problem with ticket touts. We have had many cases of people who have been robbed or refused change by these touts and occasionally the tickets they are selling are forged or stolen. Please DO NOT SELL TO OR BUY FROM THESE TOUTS, who are invariably violent drug addicts and/or alcoholics and the money they receive undermines the work of agencies trying to clean up our streets. They invariably tell people that the show is 'sold out', even when we are not and that their tickets are cheaper than the price on the door. You should be aware that the buying, selling and transferring of tickets can be illegal - especially when they have originally been bought credit cards and sold for cash - and you may find youself seriously out of pocket, unable to enter the club even after buying seemingly valid tickets from them, and subject to prosecution. The money they make does not benefit the band or the club in any way and usually ends up in the hands of a drug-dealer or organised criminal. So, please don't... OK!

Phew... does that cover it all? I think it does.
See you soon!

cheers
jim

(amended 20/05/08)

 

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